Conversion Support FAQs
Who can enrol in this program?
To join, you must be a legal-age smoker who would like to continue enjoying tobacco products and switch from cigarettes to IQOS. That’s it!
How can I enrol in the personalised assistance program?
Please contact Customer Care 0800 400 600 Monday to Friday 8:00–22:00 or during the weekends and holidays 10:00 – 18:00 or ask for enrollment in the nearest IQOS store [All IQOS Stores give support in terms of warranty. Please redirect to IQOS Store finder in this website].
I am new to IQOS. Do you offer any personalised assistance? Is it free of charge?
We know that some adult smokers find it challenging to convert to IQOS. That is why we encourage adult IQOS users to join our complimentary and effective QOACH program.
Your personal QOACH will be by your side to answer your questions via phone, email, instant messaging or video calls ― whichever you prefer.
How does this program help? From deciding which type of tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey.
I am not sure if IQOS is for me. Can I try IQOS before I buy it?
Our IQOS Partners will gladly show you IQOS, they will even visit you. Fill in the form on https://sk.iqos.com/en/try and your IQOS Partner will reach out to you soon.
TOBACCO STICKS USED WITH IQOS CONTAIN NICOTINE, WHICH IS ADDICTIVE. THEREFORE USING IQOS IS NOT RISK FREE. THE BEST CHOICE FOR CONSUMERS CONCERNED ABOUT THEIR HEALTH IS TO QUIT TOBACCO USE ALTOGETHER