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October 19 2020


The regular feedback which we keep receiving from you is very important to us. It gives us the motivation to continue to improve our products so that we can deliver a consistently perfect flavor experience to you.





We have made a number of technological changes to the HEETS, so as to ensure that IQOS will provide you with an even more satisfying experience. We modified the tobacco layout so as to create the optimal space for inserting the heating blade and thus to ensure better airflow throughout the entire time you use IQOS.

The easier and safer insertion of HEETS into the heater will surely be welcomed by every IQOS user, and so will the consistent release of aerosol throughout the entire use period.

Lovers of menthol flavors will certainly appreciate the improved mentholization technology, for a consistent menthol taste that is evenly distributed from start to finish. Menthol is newly being applied to several parts of the HEETS tobacco stick in manufacturing.







  • No changes have been made to the composition or taste of tobacco blends.

  • The new improvements have no impact on the duration of the user experience.


We trust that we’ve been able to increase your satisfaction and give you an even better IQOS experience.






What exactly is different in the new HEETS?   
We have improved HEETS with the user’s overall experience in mind. We have modified the density of the HEETS tobacco plug in order to achieve optimal conditions for the heating of the blade and for easy removal. These changes make it easier to insert HEETS into the heater and ensure a more balanced aerosol production over the entire use period. No changes have been made to the tobacco blend, nor is the taste affected in any way..


Is this improvement limited to Slovakia, or to the European Union, or has it been rolled out globally? 
The changes have been implemented globally, though the availability of improved HEETS may vary from local market to market.


Do the improvements concern all varieties of HEETS tobacco sticks?
Yes, with the exception of the capsule version Sienna Caps.


How does the improved mentholization technology work? 
Menthol is being directly applied to several sections of the HEETS tobacco stick. The menthol solution that is being used is the same as before.


Will the intensity of the menthol flavor still be different from HEETS variety to variety?  
Yes. HEETS Blue, Turquoise, and Willow will still be different in their intensity.


How come there is the same amount of nicotine with less tobacco?
We improved the way nicotine is extracted from the tobacco, therefore there is no change in the nicotine delivery even with less densely packed tobacco sticks.

iqos 3

February 14 2020

Heated tobacco is not subject to the menthol ban.

From May 20, 2020, all menthol and menthol capsulated cigarettes are banned in all EU countries. This ban results from the EU Tobacco Products Directive. We believe that regulation should continue to dissuade people from starting to smoke and encourage cessation. We support regulatory measures that help to ensure that any tobacco or nicotine products and their marketing do not appeal to non-smokers or youth. 


The best decision for smokers is to quit tobacco and nicotine use altogether. However, for adults who would otherwise continue to smoke or use other nicotine products, the smoke-free products are better alternatives than continued smoking. 

Our heated tobacco products are the smoke-free alternatives to cigarettes and they are not currently affected by the EU menthol ban. Our menthol heated tobacco products are not subject to the EU menthol ban that is coming on May 20, 2020. IQOS offers you a range of mentholated heated tobacco sticks to meet your taste preferences. 


IQOS is an innovative alternative to smoking cigarettes. It heats tobacco instead of burning it. Choosing to heat tobacco is what sets us apart from the cigarettes. Through heating we were able to release the taste of real tobacco. IQOS has a range of tobacco blends to suit your taste. Our menthol heated tobacco products continue to be available after May 20, 2020. 




Zaruka vratenia penazi

May 1 2020

Try IQOS for a longer time - without worries

Now you have an ideal opportunity to try all benefits that make IQOS a better choice than classical cigarettes. We have a money back guarantee up to 60 days.


We want to be closer to you in the current difficult situation enabling you or your friends, adult smokers to try IQOS for the first time as easy as possible. You can enjoy the taste of real tobacco without smoke and ash easily with a money back guarantee up to 60 days. 


You will get the money back guarantee up to 60 days if you get your first registration kit after 1. 5. 2020. The kit contains IQOS device and five packs of tobacco sticks. You can choose from a variety of styles and flavours!


In order to return the money for the kit to you, you have to:

  • be a registered user,
  • have an IQOS device registered,
  • go through an inital training getting explained from us by phone how to use and maintain IQOS correctly.


And how is it with the money back?

  • First get in touch with our IQOS customer service at 800 400 600.
  • If you return a device and at least 5 packs of HEETS, you will get the full price of the kit refund.
  • If you return a device and less than 5 packs of HEETS, you will get the price with deduction of the actual price of the packs used.


The complete rules and conditions of the money back guarantee can be found here. Don’t hesitate to call our IQOS customer service at 800 400 600 in case of questions; we will gladly help you out.


Your IQOS team

IQOS News Prodejny Banner

October 26 2020

IQOS Stores

All our IQOS stores are currently closed from 24.10. to 1.11. 2020. We will inform you about their reopening.


In all our stores, you can:

  • buy IQOS
  • redeem IQOS CLUB code for purchase of your first device
  • take a look on IQOS and try it out for free
  • take advantage of full customer care on IQOS products*
  • claim rewards for recommending IQOS
  • during "Cleanup Tuesdays" you can get 10 pcs of cleaning sticks for free after you clean your IQOS device with us
Redeem IQOS Club code
Access to customer care
Redeem vouchers
Try IQOS for free
Visit mini events
Buy limited edition
Use IQOS cleaning sticks

You can buy tobacco sticks for IQOS not only in our stores, but also in good tobacconists and many more places. Services available in individual stores might differ. Check the full list of stores and find out, which of them offer engraving, trying IQOS in-place for free, or full assortment of IQOS accessories.

Full assortment of IQOS accessories This store offers full assortment of IQOS accessories.
Selected assortment of IQOS accessories This store offers selected assortment of IQOS accessories.
Engraving machine Improve the looks of your IQOS with original engraving. In this store we will gladly engrave any motif you wish to have on your IQOS 2.4 Plus.
Get points to the IQOS CLUB You will be rewarded with IQOS CLUB points for every purchase of accessories or tobacco fillers in this store! More information is available here.


IQOS Store OC Eurovea Bratislava

Pribinova 8, Bratislava

Monday – Sunday 10:00 – 21:00 


IQOS Store OC Bory Mall Bratislava

Lamač 6780, Bratislava

Monday – Friday 10:00 – 21:00 

Saturday – Sunday 09:00 – 21:00 


IQOS Store OC Aupark Bratislava

Einsteinova 18, Bratislava

Monday – Friday 10:00 – 21:00

Saturday – Sunday 09:00 – 21:00 


IQOS Store OC Avion Bratislava

Ivanská cesta 16, Bratislava

Monday – Sunday 10:00 – 21:00


IQOS Store OC City Arena TT

Kollárova 20, Trnava

Monday – Sunday 9:00 – 21:00


IQOS Store OC MAX Dunajská Streda

Galantská cesta 20, Dunajská Streda 

Monday – Sunday 9:00 – 21:00


IQOS Store OC Galéria Lučenec

Námestie republiky 32, Lučenec

Monday – Sunday 9:00 – 21:00


IQOS Store OC Korzo Prievidza

Nábrežná 5A, Prievidza

Monday – Sunday 9:00 – 21:00


IQOS Store OC Aupark Piešťany

Nitrianska 18, Pieštany 

Monday – Sunday 9:00 – 21:00


IQOS Store OC Laugaricio Trenčín

Belá 7271, Trenčín 

Monday – Sunday 9:00 – 21:00



Armádneho Generála Svobodu 25, Prešov

Monday – Sunday 9:00 – 21:00


IQOS Store OC Aupark Žilina

Veľká Okružná 59A, Žilina

Monday – Sunday 9:00 – 21:00


IQOS Store OC Aupark Košice 

Námestie osloboditeľov 1, Košice

Monday – Sunday 9:00 – 21:00


IQOS Store OC Európa Banská Bystrica 

Na Troskách 25, Banská Bystrica

Monday – Sunday 9:00 – 21:00


IQOS Store OC Európa Zvolen

Nám. SNP 63, Zvolen

Monday – Sunday 9:00 – 21:00


IQOS Store OC Zemplín Michalovce

Andreja Sládkoviča 5, Michalovce

Monday – Sunday 9:00 – 21:00


IQOS Store OC Ditúria Levice

Sv. Michala 5

Monday – Sunday 9:00 - 20:00


IQOS Store OC Galéria Mlyny Nitra 

Štefánikova 61, Nitra

Monday – Sunday 9:00 – 21:00


IQOS Store Atrium Optima Košice 

Moldavská cesta 32

Monday – Sunday 9:00 – 21:00



SK Registration news

May 15 2019

Get IQOS easily and quickly

Do you want to try IQOS for free or buy it rightaway? Choose the way that suits you best.




You can try all the devices and HEETS tobacco sticks for free at our IQOS stores. If you like, we will lend you IQOS to use at your home for up to 5 days for just 10 euros. You will get 5 HEETS packs with it.

The nearest store can be found here.



The IQOS partner will come to you. Try IQOS and all the HEETS flavours with him/her for free. If you like, they will lend you IQOS for up to 5 days for just 10 euros. You will get 5 HEETS packs with it.

Arrange the meeting with an IQOS partner here.



For new users we offer IQOS 2.4 Plus with five packs of HEETS in a set, or IQOS 3 DUO, IQOS 3 MULTI or IQOS 3 DUO COMBO combined with five packs of HEETS tobacco sticks. Choose IQOS device in a color that underlines your style, and your favourite flavour of tobacco sticks.




Join over 6 million adult smokers who have chosen a better life for themselves and their loved ones.



Vyhodne ponuky pre uzivatelov IQOS

December 2 2019

Make use of the special offer for a purchase of another IQOS

Everything is easier with more than just one IQOS. While you are using one of them, the other one has been charged so you don’t have to wait for anything. For instance, you can have one always ready in your car and the other one with you in your pocket. Make use of the affordable offer of IQOS 2.4 Plus or IQOS 3 DUO or IQOS 3 MULTI or IQOS 3 DUO COMBO in a set with 5 packs of tobacco sticks. Select a colour version that would underline your style in every situation, and pick your favourite bundle of HEETS.

Having another IQOS at hand makes it easier if you want to lend the device to your friend, an adult smoker, to try it out. Special offers can be purchased in our IQOS Stores and on IQOS.com (for registered users only). Do not forget to add the bundle of tobacco sticks to your cart on IQOS.com




Every user registered at IQOS.com is allowed to buy no more than five IQOS sets with a bundle of tobacco sticks within the aforesaid special offer with their user account. Should there be sixth orders or more created, the company reserves the right to refuse the sixth order and each subsequent one in the IQOS.com store or withdraw from the agreement in accordance with IQOS General T&C’s. In case of an online payment by card, the money will be returned to the account within 14 days after the payment cancellation. Be sure to select and insert a bundle of HEETS in your cart, otherwise it will not be delivered to you.

IQOS systém nahrievania tabaku vs. elektronické cigarety.

February 8 2020

IQOS tobacco heating system vs. e-cigarettes.

IQOS tobacco heating system vs. e-cigarettes.
Smoke-free alternatives to cigarettes.

IQOS tobacco heating system vs. E-cigarettes - what is the difference?

IQOS tobacco heating system and e-cigarettes are both smoke-free alternatives to cigarettes for adults who would otherwise continue to smoke or use other nicotine products.

Both are electronic devices, and do not generate smoke like cigarettes. But there is one feature that distinguishes IQOS tobacco heating system from e-cigarettes: Contrary to vaporizing an e-liquid, IQOS heats real tobacco, producing tobacco vapor. 
IQOS tobacco heating system uses tobacco sticks that have real tobacco which is carefully selected, finely ground and compressed to ensure consistency in the taste delivery and satisfaction.

What are e-cigarettes?

E-cigarettes are electronic hand-held devices that are smoke-free alternative to cigarettes. In general, they are powered by a battery and heat e-liquids in order to generate an aerosol or what some users call vapor. The e-liquids may have various flavors and may contain nicotine.

How do E-Cigarettes work?

There are many types of e-cigarettes. They differ in size, power, customization options, and even their ability to be reusable or disposable. However, most of them work on the same principle and with similar components.


The principle: 

E-cigarettes heat and vaporize e-liquids in a wide range of temperature from 100 ⁰C - 250 ⁰C. They achieve this by drawing the liquid from a tank and putting it in contact with a battery powered heating element. When the liquid is evaporated it is drawn from the device thorough a mouthpiece. 


The components:

The battery - The energy source for the whole device. In most cases it is rechargeable and provides power to the heating element and electronic components.

The tank - The container that is used to store the liquid until It Is taken to the heating element or chamber. Some e-cigarettes use capsules or pods that are disposable.

The e-liquid - The mixture that is vaporized inside the e-cigarette. While there are many variants of the liquids, they usually contain propylene glycol, glycerin, nicotine, flavorings and various additives.

The heater - The set of components that draw the liquid toward the heating element and heat to vaporize. Most e-cigarettes use a “wick and coil” system. The wick naturally soaks the liquid and puts It In contact with the metal coil which is the part that heats.

The sensors and electric components - Control the heating and operation of the device. They range from simple push to activate buttons, LEDs, battery Indicators or to advanced flow sensors. 
The mouthpiece - The chamber or channel where the vaporized liquid drawn from the device. 


Without question, the best decision any smoker can make Is to quit tobacco and nicotine use altogether. While not risk free, e-cigarette is a smoke-free alternative for adults who would otherwise continue to smoke or use other nicotine products.  

Sienna caps launch banner

May 18 2020

Fresh taste with one click

Predstavujeme vám Sienna Caps, prvé tabakové náplne pre IQOS s kapsľou. Vy si tak v okamihu premeníte plnú chuť tabaku na sviežu.Záleží len na vás, či si chcete vychutnať praženú tabakovú zmes s plnou a intenzívnou chuťou, drevitými tónmi a s arómou jemného čaju. Alebo si radšej chuť zmeniť jedným kliknutím. Drevitý charakter razom nahradí osviežujúca chuť mentolu.

Discover a new dimension of the heated tobacco taste. Having the new Sienna Caps tobacco sticks, you can change the taste anytime you want.


We are introducing you Sienna Caps to you, the first tobacco sticks for IQOS with a capsule. You can change the full tobacco taste to a fresh one in an instant. It is only up to you whether you want to enjoy the roasted tobacco mixture with a full and intense taste, woody tones and soft tea aroma. Or rather change the taste with one one click. The woody flavour is replaced with a fresh menthol one in an instant.




New Sienna Caps will definitely be appreciated by all adult smokers and lovers of menthol lost their favourite taste of cigarettes due to the EU directive. With IQOS there is still the fresh alternative available.


You can buy the new flavours of tobacco sticks on IQOS.com and in tobacco kiosks.


LE Lucid Teal

June 1 2020

Discover the new limited edition IQOS 3 DUO Lucid Teal

News Pohoda in the Air

July 7 2020


Experience amazing stories with us at the Pohoda in the Air festival and win tickets to Pohoda 2021

This year, the online festival Pohoda in the Air is taking place for the first time with our very first live stream being part of it. The programme from the Smokeless Zone we have prepared for you is fairly full. Be inspired by the stories of amazing guests, enjoy great online experiences and compete for tickets to the next year of Pohoda where we will meet live again.





Watch inspirational stories online

Watch the stream at https://amazingstories.iqos.sk/.

We broadcast on July 10 and 11, always from 4 till 8 p.m.

Inspirational personalities, interesting workshops, talk shows or stories of famous entertainers are waiting for you. We will also reveal how our book AMAZING STORIES came into being.

Marcel Forgáč and Vera Wisterová, the two well-known presenters, will guide you through the entire programme.

Follow our entire programme and win tickets to Pohoda 2021.



And what can you look forward to?

Friday, July 10


4:00 p.m.
The presenters of the two-day programme are Vera Wisterová and Marcel Forgáč. You can also look forward to an exclusive welcome from Andrea Gontkovičová, CEO Philip Morris CZ/SK/HU.



4:15–5:00 p.m.
Take a look behind the scenes of our book “Amazing Stories” creation with photographer Braňo Šimončík and successful make-up artist Pavel Kortan. The talk show will exclusively reveal some photos from the book that prove the well-known fact: There is a story behind every face…



5:00–6:00 p.m.
The original project and the book entitled "Amazing Stories by IQOS" present ten unique personalities – Czechs and Slovaks who were not afraid to take a step into the unknown. In a talk show with three of them, you will learn which new opportunities it opened for them.



6:00–7:00 p.m.
Learn with us how to take the best photos of yourself playing the lead role! The best ones in the field will teach you. Well-known make-up artist Lucid in collaboration with Lukáš Kimliček, stylist and photographer, will show you how to make use of light and composition in a photography on a beautiful model of Mária Zelinová.



7:00 p.m.
Come and laugh with the most successful Slovak entertainers who will reveal how they got to what they do now and how many people on their way they made laugh. Believe it or not, you will be one of them!




Saturday, July 11


4:00 p.m.
Charming Vera Wisterová and charismatic Marcel Forgáč will accompany your through the programme.



4:15–5:00 p.m.
Do you want to amaze your buddies and family at the next party you organize at home yourself by preparing great refreshing drinks? It will be a piece of cake with us. The true taste and aroma experts will teach you – chef Martin Korbelič and bartender Miroslav Telehanič. The strict taster will be none other than the witty Evelyn.



5:00–6:00 p.m.
Take a look behind the scenes of the Pohoda festival with two people standing behind the curtain. You will learn why Pohoda is so successful and how the unique project Pohoda in the Air came to existence.



6:00–7:00 p.m.
Learn with us how to take the best photos on Instagram using the Flatlay method. The guys from the Mocup studio will show you how to become an Instagram star with the best photos that will both amaze everybody and tell your unique story.



7:00 p.m.
Come with Laco and Mišo to have a look at how energy can be used for something interesting and at the same time responsible towards our country. Guys will tell us how they got to the initiatives that change the worldview of many people around them.



During the programme, you will have a unique chance to ask our guests whatever you are interested in.

More information on the Amazing Stories website.

IQOS friends

January 28 2020

Your guide through the IQOS world

Reviews from real users

On your way from cigarettes to IQOS, you will soon enjoy the benefits that a smoke-free world offers. Watch videos and learn from other adult users how IQOS has gradually changed their lives for the better!


On your way from cigarettes to IQOS, you will soon enjoy the benefits that a smoke-free world offers. Watch videos and learn from other adult users how IQOS has gradually changed their lives for the better!



Immediately better feel

Just a few days of using IQOS and you will recognize the change. Maybe you will be able to walk up the stairs more comfortably than before or stop losing your breath when running and doing other activities. You also may notice that you are no longer accompanied by the ubiquitous smell of cigarettes that has annoyed people around you. Play testimonials of IQOS users and you will hear that it is not just a myth.


Switching completely to IQOS presents less risk to your health than continuing to smoke.

IQOS emits 95% less harmful chemicals compared to cigarettes.*

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive. 


*Average reductions in levels of a broad range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette (3R4F). It does not necessarily equal a 95% reduction in risk.



For the change, You are not on Your own

Would you like to try or borrow IQOS first? The IQOS partner will adjust to your time management and he/she will explain you everything about use, cleaning and maintenance of a device at a personal meeting. As you can see in the video, IQOS users appreciate both friendly approach and comprehensible presentation. And no one will push you into buying. On the contrary, IQOS can be borrowed for free for up to a week from an IQOS partner or in our stores. If you borrow IQOS for a week you are entitled to purchase of 6 tobacco sticks packages for a special price. Watch the testimonials of IQOS users.



The change is worth trying

Transition to IQOS may not be easy at the very beginning. New IQOS users mention a different tobacco taste and they tend to combine IQOS with cigarettes in the first days. Well, heated tobacco really tastes different from what you were used to. Cigarettes burn tobacco while IQOS only heats it. But believe us, getting over your past habits will pay off in the end. IQOS users have shared their own experience and feelings with us when switching from cigarettes to IQOS.



Your IQOS, Your style

IQOS is not just a better alternative to cigarettes for adult smokers who want to continue using tobacco. It is also a design accessory that an adult user can customize to suit his or her personality and preferences. Choose from a wide colour range of top covers, pocket charger doors or top-quality leather cases. In addition, you can always rely on professional service and customer care that will always try to comply with your wishes. See what accessories IQOS users like best and what their personal experience with our customer care is.



Even people around You can feel relieved

The benefits of IQOS will be appreciated not only by yourself but also by people around you. Some users are happy they can use IQOS in their cars or at home. They have also become much more pleasant companions for their loved ones and do not bother anybody with cigarette smoke anymore. Listen to testimonials of IQOS users where they describe the positive reactions of people around them.



A better feeling from Yourself

Still hesitating? Just try IQOS and you will immediately recognize one of its biggest advantages that will convince you 100%. It is the effect IQOS has on the human body. Users appreciate better stamina and performance when playing sports and they praise less running out of breath and coughing and above all the willingness to participate again in active life.



Tell us


Do you have any questions or need help? We are here for you.

You can contact us on phone number 800 413 413 or via e-mail [email protected]. We will happy to help you on weekdays from 8 am to 10 pm and on weekends and public holidays from 10 am to 6 pm.


iqos ocami uzivatelov

April 3 2019

IQOS Through the Eyes of Users

We asked how IQOS has influenced your life.

See what real users have to say about heated tobacco. Everyone already knows that IQOS is a better option. And what about you?

We went to festivals and VIP events – which you, too, can enjoy thanks to IQOS – and conducted a series of short interviews.

We let IQOS users speak for themselves to learn more about what they think about the advantages of using tobacco without cigarette smoke and ash. You’ll learn, for example, about the hygiene and health benefits that most users experience, and how those around them feel about IQOS.


Take a look at the video and see for yourself how the transition to a better choice changes the lives of former smokers.


Do you feel a difference in yourself?




What was it like when you started using IQOS?




How has IQOS influenced your life?




What do those around you say about IQOS?




What do you enjoy most about IQOS?