English
Informácie o IQOS počas mimoriadnych opatrení súvisiacich so šírením nákazy COVID-19

April 20 2020

Information on IQOS during emergency measures related to the spread of COVID-19

In these challenging days, protecting everyone's health and safety in the IQOS world and beyond is our top priority. Our team dedicates all of its commitment to this purpose. We closely follow developments and proceed in full compliance with current regulations and recommendations of the Government of the Slovak Republic. 

In addition to safety and health, our next goal is your satisfaction. For this reason, we continue to ensure the maximum availability of our products and services.

Easiest way to order HEETS or replacement accessories is from the comfort of your home from our official IQOS.com online store (for registered users only). To make online shopping even easier for you, we now offer free shipping on all orders. Our main concern is to protect your health and thus it is not possible to pay cash on delivery at this time. Please use credit card payment online or pay with your credit card upon delivery by a messenger.

At the moment, we are not afraid of outages in the availability of HEETS tobacco sticks.

Our Customer Care Centre remains on the toll-free phone number 0800 400 600 without interruption of operation. Likewise, you can address your questions to IQOS partners and experts either directly or through this website or facebook IQOS Slovakia.

 

We will take care of you. Together we can make it.

 

Where can I buy HEETS?

 

What to do if having a problem with an IQOS device?

  • In case of complications with an IQOS device, contact the Customer Care Center at 0800 400 600 and they will guide you to the nearest service point or send you a member of the IQOS team to replace your device.

 

Where can I try or buy IQOS?

  • IQOS remains on sale through our IQOS partners (if you are interested, click here) as well as in a wide network of tobacconists throughout the Slovak Republic. Registered users may purchase further device also through IQOS.com.
  • To ensure the safety both of our customers and our employees, we temporarily suspend the IQOS free trial as well as the IQOS lending service.
  • We will keep you updated on the availability of our services, devices and HEETS tobacco sticks on this website.

 

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How to properly disinfect IQOS?

We care about your peace of mind in the current situation, where we all have to place a particular emphasis on caution and hygiene - especially for things we come into close contact with every day. We have prepared a simple guide on how to disinfect your IQOS for a safe use.

  • Regularly (at least once a day) wipe the surface of the device, charger and other IQOS accessories with disinfectant or ethanol cloths or wipes. Throw out used wipes or cloths.>
  • Then, carefully clean the blade and the inside of the device with IQOS cleaning sticks. Throw out used sticks, ideally using a disinfectant wipe.

How is a free and safe delivery carried out?

We are aware that the current situation is not easy for any of us, and your safety is really important to us. We are now introducing free shipping of all orders placed via e-shop of IQOS.com. See what a safe package takeover process looks like.

  • Try to keep a safe distance and wear a mask and gloves when in contact with the courier.
  • Please use card payments, either online or directly with the courier, or contactless payment using a cellular phone or watch when taking over your package. We do not accept cash payments at this time.
  • Whatever you order now through IQOS.com, will be delivered to you for free. Until the end of April you will now get original IQOS cleaning sticks with every order for free.
  • If you are in quarantine, please inform the courier in advance.
  • The courier first checks your age on arrival, so carry your ID to show it to the courier from a safe distance.

 

The IQOS Customer Care Centre is open for you from 8:00 to 22:00 on weekdays, and from 10:00 to 18:00 on weekends and public holidays.

All our IQOS stores are currently closed. We will keep you updated regarding any changes.

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IQOS systém nahrievania tabaku vs. elektronické cigarety.

February 8 2020

IQOS tobacco heating system vs. e-cigarettes.

IQOS tobacco heating system vs. e-cigarettes.
Smoke-free alternatives to cigarettes.

IQOS tobacco heating system vs. E-cigarettes - what is the difference?

IQOS tobacco heating system and e-cigarettes are both smoke-free alternatives to cigarettes for adults who would otherwise continue to smoke or use other nicotine products.

Both are electronic devices, and do not generate smoke like cigarettes. But there is one feature that distinguishes IQOS tobacco heating system from e-cigarettes: Contrary to vaporizing an e-liquid, IQOS heats real tobacco, producing tobacco vapor. 
IQOS tobacco heating system uses tobacco sticks that have real tobacco which is carefully selected, finely ground and compressed to ensure consistency in the taste delivery and satisfaction.

What are e-cigarettes?

E-cigarettes are electronic hand-held devices that are smoke-free alternative to cigarettes. In general, they are powered by a battery and heat e-liquids in order to generate an aerosol or what some users call vapor. The e-liquids may have various flavors and may contain nicotine.

How do E-Cigarettes work?

There are many types of e-cigarettes. They differ in size, power, customization options, and even their ability to be reusable or disposable. However, most of them work on the same principle and with similar components.

 

The principle: 

E-cigarettes heat and vaporize e-liquids in a wide range of temperature from 100 ⁰C - 250 ⁰C. They achieve this by drawing the liquid from a tank and putting it in contact with a battery powered heating element. When the liquid is evaporated it is drawn from the device thorough a mouthpiece. 

 

The components:

The battery - The energy source for the whole device. In most cases it is rechargeable and provides power to the heating element and electronic components.

The tank - The container that is used to store the liquid until It Is taken to the heating element or chamber. Some e-cigarettes use capsules or pods that are disposable.

The e-liquid - The mixture that is vaporized inside the e-cigarette. While there are many variants of the liquids, they usually contain propylene glycol, glycerin, nicotine, flavorings and various additives.

The heater - The set of components that draw the liquid toward the heating element and heat to vaporize. Most e-cigarettes use a “wick and coil” system. The wick naturally soaks the liquid and puts It In contact with the metal coil which is the part that heats.

The sensors and electric components - Control the heating and operation of the device. They range from simple push to activate buttons, LEDs, battery Indicators or to advanced flow sensors. 
The mouthpiece - The chamber or channel where the vaporized liquid drawn from the device. 

 

Without question, the best decision any smoker can make Is to quit tobacco and nicotine use altogether. While not risk free, e-cigarette is a smoke-free alternative for adults who would otherwise continue to smoke or use other nicotine products.  
 

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Zaruka vratenia penazi

May 1 2020

Try IQOS for a longer time - without worries

Now you have an ideal opportunity to try all benefits that make IQOS a better choice than classical cigarettes. We have a money back guarantee up to 60 days.

 

We want to be closer to you in the current difficult situation enabling you or your friends, adult smokers to try IQOS for the first time as easy as possible. You can enjoy the taste of real tobacco without smoke and ash easily with a money back guarantee up to 60 days. 

 

You will get the money back guarantee up to 60 days if you get your first registration kit between 1. 5. and 30. 6. 2020. The kit contains IQOS device and ten packs of tobacco sticks. You can choose from a variety of styles and flavours!

 

In order to return the money for the kit to you, you have to:

  • be a registered user,
  • have an IQOS device registered,
  • go through an inital training getting explained from us by phone how to use and maintain IQOS correctly.

 

And how is it with the money back?

  • First get in touch with our IQOS customer service at 800 400 600.
  • If you return a device and at least 6 packs of HEETS, you will get the full price of the kit refund.
  • If you return a device and less than 6 packs of HEETS, you will get the price with deduction of the actual price of the packs used.

 

The complete rules and conditions of the money back guarantee can be found here. Don’t hesitate to call our IQOS customer service at 800 400 600 in case of questions; we will gladly help you out.

 

Your IQOS team

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SK Registration news

May 15 2019

Get IQOS easily and quickly

Do you want to try IQOS for free or buy it rightaway? Choose the way that suits you best.

 

WHERE CAN YOU TRY IQOS FOR FREE OR BORROW IT FOR UP TO 5 DAYS?

AT IQOS STORES

You can try all the devices and HEETS tobacco sticks for free at our IQOS stores. If you like, we will lend you IQOS to use at your home for up to 5 days for just 10 euros. You will get 6 HEETS packs with it.

The nearest store can be found here.

 

WITH AN IQOS PARTNER

The IQOS partner will come to you. Try IQOS and all the HEETS flavours with him/her for free. If you like, they will lend you IQOS for up to 5 days for just 10 euros. You will get 6 HEETS packs with it.

Arrange the meeting with an IQOS partner here.

 

TAKE ADVANTAGE OF SPECIAL OFFERS FOR NEW USERS

For new users we offer IQOS 2.4 Plus with ten packs of HEETS in a set, or IQOS 3 DUO, IQOS 3 MULTI or IQOS 3 DUO COMBO combined with five packs of HEETS tobacco sticks. Choose IQOS device in a color that underlines your style, and your favourite flavour of tobacco sticks.

 

 

Join over 6 million adult smokers who have chosen a better life for themselves and their loved ones.

 

 

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iqos 3

February 14 2020

Heated tobacco is not subject to the menthol ban.

From May 20, 2020, all menthol and menthol capsulated cigarettes are banned in all EU countries. This ban results from the EU Tobacco Products Directive. We believe that regulation should continue to dissuade people from starting to smoke and encourage cessation. We support regulatory measures that help to ensure that any tobacco or nicotine products and their marketing do not appeal to non-smokers or youth. 

 

The best decision for smokers is to quit tobacco and nicotine use altogether. However, for adults who would otherwise continue to smoke or use other nicotine products, the smoke-free products are better alternatives than continued smoking. 

Our heated tobacco products are the smoke-free alternatives to cigarettes and they are not currently affected by the EU menthol ban. Our menthol heated tobacco products are not subject to the EU menthol ban that is coming on May 20, 2020. IQOS offers you a range of mentholated heated tobacco sticks to meet your taste preferences. 

 

IQOS is an innovative alternative to smoking cigarettes. It heats tobacco instead of burning it. Choosing to heat tobacco is what sets us apart from the cigarettes. Through heating we were able to release the taste of real tobacco. IQOS has a range of tobacco blends to suit your taste. Our menthol heated tobacco products continue to be available after May 20, 2020. 

 

 

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IQOS CLUB banner nové pravidlá

April 8 2019

IQOS CLUB Terms & Conditions

We are coming up with new possibilities how to deal with your reward. In order to make the transition to IQOS easier for your friends, adult smokers, you can share your reward with them or give it to them completely so that they would have the purchase of their first IQOS device more advantageous. Alternatively, you can support a good thing together with Philip Morris Slovakia, donating your reward to the fight against COVID-19, this topic is becoming important too.

Help those,
you care about

 

Do you have your own story related to IQOS convincing you that IQOS is a better choice? Share it with your friends, adult smokers and inspire them to switch to a better alternative too.

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It is you who decides about the reward

 

We are coming up with new possibilities how to deal with your reward. In order to make the transition to IQOS easier for your friends, adult smokers, you can share your reward with them or give it to them completely so that they would have the purchase of their first IQOS device more advantageous. Alternatively, you can support a good thing together with Philip Morris Slovakia, donating your reward to the fight against COVID-19, this topic is becoming important too.

 

Share your reward with a friend, adult smoker
10 €
voucher for a friend, adult smoker
+
10 €
voucher for you
Give it to a friend, adult smoker
20 €
voucher for a friend, adult smoker
+
good feeling for you
Support a good thing
10 €
voucher for a friend, adult smoker
+
10 €
from you to help the ones in need
+
10 €
from us

THE MORE YOU RECOMMEND, THE MORE YOU GET

 

The ban on menthol cigarettes and capsule cigarettes will be effective from 20th May 2020 so there will be more than 140,000 adult smokers looking for an alternative. Due to the fact this ban does not pertain to IQOS tobacco sticks with menthol flavour, it is just the right moment to recommend IQOS to your friends, adult smokers and change their lives for the better. They will not lose their favourite flavour and you will get more too. You will get something more from us for every recommendation before the end of June - a carton of HEETS or a new IQOS 3 DUO.

 

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You will get even more thanks to IQOS CLUB

 

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REWARDS FOR RECOMMENDATIONS
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ADVANTAGES FOR FRIENDS, ADULT SMOKERS
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EXCLUSIVE PRICE OFFERS
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INVITATIONS TO VIP EVENTS
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TIPS AND TRICKS

Introduce IQOS to adult smokers in the best light

It is even easier with IQOS CLUB LINQ!

Thanks to IQOS CLUB LINQ adult smokers around you can find out everything about IQOS and the possibilities, where and how to buy it. Share it with your friends, adult smokers and help them get a better offer - when they apply it at the time of their purchase, you will get a reward. You can use it then at your next purchase at your discretion.

And how do others recommend IQOS?

IQOS users shared their useful tips and reasons for recommendations with us and told us what are the most common reactions of adult smokers.

 

Are you an IQOS CLUB member already but you don't know your IQOS CLUB LINQ?

We have sent you the IQOS CLUB LINQ via e-mail. Can’t you find it? Enter your phone number and we will immediately send you your IQOS CLUB LINQ via SMS.
WHEN IN DOUBT

Do you have more questions or need help? Get in touch with us by phone, e-mail, live chat
or Facebook messenger:

You can contact us on number 800 400 600 or by e-mail on [email protected]. We will gladly help you on working days between 8:00 and 22:00 and on the weekends and
national holidays between 10:00 and 18:00.

The full rules of the special time-limited offer are available here.

Full IQOS CLUB rules are available here.

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Vyhodne ponuky pre uzivatelov IQOS

December 2 2019

Make use of the special offer for a purchase of another IQOS

Everything is easier with more than just one IQOS. While you are using one of them, the other one has been charged so you don’t have to wait for anything. For instance, you can have one always ready in your car and the other one with you in your pocket. Make use of the affordable offer of IQOS 2.4 Plus or IQOS 3 DUO or IQOS 3 MULTI or IQOS 3 DUO COMBO in a set with 10 packs of tobacco sticks. Select a colour version that would underline your style in every situation, and pick your favourite bundle of HEETS.

Having another IQOS at hand makes it easier if you want to lend the device to your friend, an adult smoker, to try it out. Special offers can be purchased in our IQOS Stores and on IQOS.com (for registered users only). Do not forget to add the bundle of tobacco sticks to your cart on IQOS.com

 

 

Every user registered at IQOS.com is allowed to buy no more than five IQOS sets with a bundle of tobacco sticks within the aforesaid special offer with their user account. Should there be sixth orders or more created, the company reserves the right to refuse the sixth order and each subsequent one in the IQOS.com store or withdraw from the agreement in accordance with IQOS General T&C’s. In case of an online payment by card, the money will be returned to the account within 14 days after the payment cancellation. Be sure to select and insert a bundle of HEETS in your cart, otherwise it will not be delivered to you.

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IQOS friends

January 28 2020

Your guide through the IQOS world

Reviews from real users

On your way from cigarettes to IQOS, you will soon enjoy the benefits that a smoke-free world offers. Watch videos and learn from other adult users how IQOS has gradually changed their lives for the better!

 

On your way from cigarettes to IQOS, you will soon enjoy the benefits that a smoke-free world offers. Watch videos and learn from other adult users how IQOS has gradually changed their lives for the better!

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Immediately better feel

Just a few days of using IQOS and you will recognize the change. Maybe you will be able to walk up the stairs more comfortably than before or stop losing your breath when running and doing other activities. You also may notice that you are no longer accompanied by the ubiquitous smell of cigarettes that has annoyed people around you. Play testimonials of IQOS users and you will hear that it is not just a myth.

 

Switching completely to IQOS presents less risk to your health than continuing to smoke.

IQOS emits 95% less harmful chemicals compared to cigarettes.*

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive. 

 

*Average reductions in levels of a broad range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette (3R4F). It does not necessarily equal a 95% reduction in risk.

 

 

For the change, You are not on Your own

Would you like to try or borrow IQOS first? The IQOS partner will adjust to your time management and he/she will explain you everything about use, cleaning and maintenance of a device at a personal meeting. As you can see in the video, IQOS users appreciate both friendly approach and comprehensible presentation. And no one will push you into buying. On the contrary, IQOS can be borrowed for free for up to a week from an IQOS partner or in our stores. If you borrow IQOS for a week you are entitled to purchase of 6 tobacco sticks packages for a special price. Watch the testimonials of IQOS users.

 

 

The change is worth trying

Transition to IQOS may not be easy at the very beginning. New IQOS users mention a different tobacco taste and they tend to combine IQOS with cigarettes in the first days. Well, heated tobacco really tastes different from what you were used to. Cigarettes burn tobacco while IQOS only heats it. But believe us, getting over your past habits will pay off in the end. IQOS users have shared their own experience and feelings with us when switching from cigarettes to IQOS.

 

 

Your IQOS, Your style

IQOS is not just a better alternative to cigarettes for adult smokers who want to continue using tobacco. It is also a design accessory that an adult user can customize to suit his or her personality and preferences. Choose from a wide colour range of top covers, pocket charger doors or top-quality leather cases. In addition, you can always rely on professional service and customer care that will always try to comply with your wishes. See what accessories IQOS users like best and what their personal experience with our customer care is.

 

 

Even people around You can feel relieved

The benefits of IQOS will be appreciated not only by yourself but also by people around you. Some users are happy they can use IQOS in their cars or at home. They have also become much more pleasant companions for their loved ones and do not bother anybody with cigarette smoke anymore. Listen to testimonials of IQOS users where they describe the positive reactions of people around them.

 

 

A better feeling from Yourself

Still hesitating? Just try IQOS and you will immediately recognize one of its biggest advantages that will convince you 100%. It is the effect IQOS has on the human body. Users appreciate better stamina and performance when playing sports and they praise less running out of breath and coughing and above all the willingness to participate again in active life.

 

 

Tell us

 

Do you have any questions or need help? We are here for you.

You can contact us on phone number 800 413 413 or via e-mail [email protected]. We will happy to help you on weekdays from 8 am to 10 pm and on weekends and public holidays from 10 am to 6 pm.

 

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img-news-article-1

May 19 2020

IQOS Stores

Visit IQOS store. You can not only buy IQOS in all our stores, but also try it out for free. Furthermore you can use your IQOS CLUB benefits here and take advantage of profesional service, čvyužítištění IQOS a mnoho dalších služeb.

We are opening our IQOS stores again

From 20.5.2020 we are opening the IQOS stores for you again, which were temporarily closed. You can find more nformation on IQOS during emergency measures here.

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Health and safety still remain our priority and that’s why everything is prepared to provide you secure shopping. And how to protect each other in the stores? Read about it. When entering the store, disinfect your hands and don’t forget your face mask. If you do, no problem. You will get one in each of our stores together with disposable gloves.

Free cleaning sticks every day

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Stop by in our IQOS store and we will show you, how to clean your device correctly. As a thank you for your good care of IQOS you will get a pack of cleaning sticks for free.
 

Free disinfectant wipes in addition to a purchase of an IQOS device while the supplies last

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Better be safe than sorry. That’s why we add disinfectant wipes to every IQOS device you purchase. Disinfect your hands and IQOS before every use and especially if you are going to lend it to another adult smoker or IQOS user. This special bonus will be provided for all the two weeks after re-opening the IQOS stores.

Put yourself in a better mood

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Be among the first ones to turn up and you will get a funny badge you can pin on your clothes or bag.

Visit IQOS store. You can not only buy IQOS in all our stores, but also try it out for free. Furthermore you can use your IQOS CLUB benefits here and take advantage of profesional service, IQOS cleaning and many of other services.

In all our stores, you can:

  • buy IQOS
  • redeem IQOS CLUB code for purchase of your first device
  • take a look on IQOS and try it out for free
  • take advantage of full customer care on IQOS products*
  • claim rewards for recommending IQOS
  • we will show you, how to clean IQOS correctly
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Buy IQOS
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Redeem IQOS Club code
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Access to customer care
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Redeem vouchers
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TIPS HOW TO CLEAN IQOS
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Visit mini events
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Buy limited edition
 
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You can buy tobacco sticks for IQOS not only in our stores, but also in good tobacconists and many more places. Services available in individual stores might differ. Check the full list of stores and find out, which of them offer engraving, trying IQOS in-place for free, or full assortment of IQOS accessories.

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Full assortment of IQOS accessories This store offers full assortment of IQOS accessories.
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Selected assortment of IQOS accessories This store offers selected assortment of IQOS accessories.
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Engraving machine Improve the looks of your IQOS with original engraving. In this store we will gladly engrave any motif you wish to have on your IQOS 2.4 Plus.
 

LIST OF STORES:

IQOS Store SC Eurovea Bratislava

Pribinova 8, Bratislava

Monday – Sunday 10:00 – 21:00 

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IQOS Store OC Bory Mall Bratislava

Lamač 6780, Bratislava

Monday – Sunday 10:00 – 21:00 

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IQOS Store SC Aupark Bratislava

Einsteinova 18, Bratislava

Monday – Sunday 10:00 – 21:00

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IQOS Store SC Avion Bratislava

Ivanská cesta 16, Bratislava

Monday – Sunday 10:00 – 21:00

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IQOS Store OC Vivo (Polus) Bratislava

Vajnorská 10645, Bratislava

Monday – Friday 10:00 – 21:00

Saturday – Sunday 9:00 – 21:00 

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IQOS Store SC City Arena TT

Kollárova 20, Trnava

Monday – Sunday 9:00 – 21:00

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IQOS Store SC MAX Dunajská Streda

Galantská cesta 20, Dunajská Streda 

Monday – Sunday 9:00 – 21:00

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IQOS Store SC Gallery Lučenec

Námestie republiky 32, Lučenec

Monday – Sunday 9:00 – 21:00

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IQOS Store SC Korzo Prievidza

Nábrežná 5A, Prievidza

Monday – Sunday 9:00 – 21:00

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IQOS Store SC Aupark Piešťany

Nitrianska 18, Pieštany 

Monday – Sunday 9:00 – 21:00

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IQOS Store SC EPERIA Prešov

Armádneho Generála Svobodu 25, Prešov

Monday – Sunday 9:00 – 21:00

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IQOS Store SC Aupark Žilina

Veľká Okružná 59A, Žilina

Monday – Sunday 9:00 – 21:00

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IQOS Store SC Aupark Košice 

Námestie osloboditeľov 1, Košice

Monday – Sunday 9:00 – 21:00

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IQOS Store SC Európa Banská Bystrica 

Na Troskách 25, Banská Bystrica

Monday – Sunday 9:00 – 21:00

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IQOS Store SC Európa Zvolen

Nám. SNP 63, Zvolen

Monday – Sunday 9:00 – 21:00

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IQOS Store SC Zemplín Michalovce

Andreja Sládkoviča 5, Michalovce

Monday – Sunday 9:00 – 21:00

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IQOS Store SC Ditúria Levice

Sv. Michala 5

Monday – Sunday 9:00 – 20:00

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IQOS Store SC Laugaricio Trenčín

Belá 7271, Trenčín 

Monday – Sunday 9:00 – 21:00

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IQOS Store Tesco Malacky

Pezinská 13, Malacky

Monday – Sunday 9:00 – 21:00

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IQOS Store SC Gallery Mlyny Nitra 

Štefánikova 61, Nitra

Monday – Sunday 9:00 – 21:00

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IQOS Store Tesco Nitra 

Bratislavská 5, Nitra

Monday – Sunday 9:00 – 21:00

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iqos ocami uzivatelov

April 3 2019

IQOS Through the Eyes of Users

We asked how IQOS has influenced your life.


See what real users have to say about heated tobacco. Everyone already knows that IQOS is a better option. And what about you?

We went to festivals and VIP events – which you, too, can enjoy thanks to IQOS – and conducted a series of short interviews.

We let IQOS users speak for themselves to learn more about what they think about the advantages of using tobacco without cigarette smoke and ash. You’ll learn, for example, about the hygiene and health benefits that most users experience, and how those around them feel about IQOS.

 

Take a look at the video and see for yourself how the transition to a better choice changes the lives of former smokers.

 

Do you feel a difference in yourself?

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What was it like when you started using IQOS?

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How has IQOS influenced your life?

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What do those around you say about IQOS?

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What do you enjoy most about IQOS?

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READ MORE

TOBACCO STICKS USED WITH IQOS CONTAIN NICOTINE, WHICH IS ADDICTIVE. THEREFORE USING IQOS IS NOT RISK FREE. THE BEST CHOICE FOR CONSUMERS CONCERNED ABOUT THEIR HEALTH IS TO QUIT TOBACCO USE ALTOGETHER