Holder

Let’s try the following steps

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IQOS 3 operates in a temperature range between 0° and 50° C.
If the ambient temperature is low, try warming the Holder in your hand for at least 1 minute.

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You only need to press once on the Holders’s button to activate the heating blade.
Once the light indicator goes from blinking to steady, it’s ready to enjoy.
After that, make sure you don't press the Holder's button again, as this may turn your device off.

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Use an IQOS cleaning stick to clean the Holder’s connector (bottom part of the device). 
Make sure the Holder’s connector is completely dry.

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Check that the Pocket Charger is switched on*, plugged into a power outlet** and if it is charged (at least two solid white lights).
Place the Holder in the Pocket Charger (remember that the Holder’s magnetic connector should face down) and wait for 10 minutes or until the Holder is fully charged (Pocket Charger’s top light stays solid white).

* Press the Pocket Charger’s button once and see if the lights turn on. If not, press and hold the button again, for 4 seconds.
** Laptop USB ports may not have enough power to charge your Pocket Charger if it is completely discharged.

Pocket Charger

Let’s try the following steps

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Check for any potential damage on your Power Adaptor or USB cable. 
If you identify any damage, try using a new set of adapator and cable.
IQOS devices are intended for use only with official or authorized IQOS Power Adaptors for optimal charging.

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Make sure your Pocket Charger is switched ON*. 
Plug it into a power outlet** for at least 20 minutes. We recommend a full recharge, which requires 2 hours.
* Press the Pocket Charger’s button once and see if the lights turn on. If not, press and hold the button again, for 4 seconds.
** Laptop USB ports may not have enough power to charge your Pocket Charger if it is completely discharged.

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Reset your Pocket Charger. 
Press and hold the button located on the Pocket Charger for 8 seconds.
All lights will briefly turn ON and blink white to indicate your device has been reset.

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Use an IQOS cleaning stick to clean the Holder’s connector (bottom part of the device). 
Make sure the Holder’s connector is completely dry.
Place the Holder back inside the Pocket Charger (remember that the Holder’s magnetic connector should face down).

Tobacco sticks used with IQOS contain nicotine, which is addictive. Therefore using IQOS is not risk free. The best choice for consumers concerned about their health is to quit tobacco use altogether.